Return and Refund Policy

We have a 60-day return policy, which means you have 60 days from receipt of your item to request a return.

If your product is unused and in its original packaging, you are still within the 60-day purchase period, and the product meets the conditions listed below, we are happy to offer you a refund! We offer a 100% satisfaction or money back guarantee because we are confident that our products are of the highest quality and will exceed your expectations.

To initiate a return, we ask that you first contact us at info@leurora.com 

Items returned to us without first contacting us will not be accepted.

Refunds
We will let you know if the refund has been approved or not. If approved, you will automatically receive a refund via your original payment method within 10 working days. Please note that it may take some time for your bank or credit card company to process and settle the refund.

If more than 15 working days have passed since your return was approved, please contact us at info@leurora.com 

Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately at info@leurora.com with photos, a description of the issue, and your order number. We will find a suitable solution for you.

Exchange
The quickest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item after accepting the return.

Items that are not eligible for a full return.
Free/promotional items are not eligible for a cash refund. If the above return conditions are met and the return is approved, you will receive a credit.